LetmeSell and/or its affiliates (hereinafter referred to as the “Company,” “we,” “us,” and “our”) value your privacy and are committed to safeguarding it through the implementation of its privacy policy. This policy explains: (i) the types of information the Company may collect from you when you visit or use the Company’s websites, applications, or other online services (hereinafter referred to as the “Services”); and (ii) the Company’s practises for collecting, using, maintaining, protecting, and disclosing that information.

We recommend you to carefully read this policy in order to understand the Company’s policies and practises concerning personal information. You expressly agree to be bound by the terms and conditions of this privacy policy by accessing or using its Services and/or registering for an account with the Company, and you consent to the Company’s collection, use, disclosure, retention, and protection of your personal information as described here.

This policy may change from time to time, and your continuing use of the Company’s Services after such changes are made is assumed acceptance of those changes, so please check the policy for updates on a regular basis.

• The Policy’s Applicability

1.1 This policy solely applies to information collected by the Company through its Services, including email, text, and other electronic communications received through or in connection with its Services.

1.2 This Policy does not apply to information provided to or collected by any third party that you use in connection with its Services. The Company advises you to immediately engage with such third-party providers about their privacy practices.

• Information gathering

2.1 Some of our Services can be used without disclosing any personal information, while others need personal information. If you do not use these Services, the only information we will gather is ‘Non-Personal Information’ (i.e., information that cannot be used to identify you). Non-Personal Information contains things like the web pages you’ve visited. You may be required to input ‘Personally Identifiable Information,’ i.e., information that can be used to identify you, in order to access certain features and services on our Services (as described below). Incorrect information may jeopardise your ability to use the Services, the information you receive when using the Services, and our ability to contact you. Your email address and phone number, for example, should be maintained current because they may be the major means through which we connect with you. You are responsible for ensuring that the Personally Identifiable Information you submit to the Company is accurate.

2.2 The Company collects several types of information from and about users of our Services, including (i) Your Personal Information- Personal Information is information that can be associated with a specific person and can be used to identify that specific person, whether from that data or from data and other information that we have or are likely to have access to. We do not consider personal information to include information that has been anonymized or aggregated to the point where it can no longer be used to identify a specific individual, whether alone or in combination with other information. Personally, Identifiable Information can include, but is not limited to, your name, email address, contact number (cellular and landline), educational qualification(s), Aadhaar number, PAN, social security and tax identification numbers, and post-qualification or work experience, among other things; and/or (ii) information about your internet connection, the equipment you use to connect to the internet, and the software you use to connect to the internet.

2.3 We may collect this information (i) directly from you when you provide it to us; (ii) automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies); and/or (iii) from any other source of information, including third-party sources.

2.4 Information you give us.

2.4.1 Details about your account: Your full name, email address, postal code, password, and any further information you submit with your accounts, such as your gender, phone number, and website. Your profile photo (if you have one) will be displayed publicly as part of your account profile. You may also provide us with this information if you use third-party sign-in services like Facebook or Google Plus. In such circumstances, we retrieve and keep any information provided to us by you via these sign-in services.

2.4.2 Your preferences and settings: Your preferences and settings, such as time zone and language.

2.4.3 Your content: Information you provide through our Services, such as your reviews, photographs, comments, lists, followers, the users you follow, ordering details and history, favourite categories, special requests, the contact information of people you add to or notify of your orders via our Services, names and other information you provide on our Services, and other information in your account.

2.4.4 Your searches and other acts include the following: The search terms you used and the results you chose.

2.4.5 Your browsing information: how long you utilised our Services, which features you used, and which ads you clicked on.

2.4.6 Your communications: Communications between you and other users or suppliers via our Services; your participation in a survey, poll, sweepstakes, contest, or promotion scheme; your request for specific features (e.g., newsletters, updates, or other products); and your communication with us regarding job opportunities posted on the services.

2.4.7 Your transactional information: If you use our Services, we may collect and store information about you in order to process your requests and automatically fill out forms for future transactions, which may include (but is not limited to) your phone number, address, email, billing information, and credit or payment card information. This information may be shared with third-party service providers who help process and fulfil your requests, such as PCI compliant payment gateway processors. If you submit reviews about businesses with which you trade using our Services, we may publicly publish information about your transactions with such businesses.

2.4.8 Your Public Posts: You may also submit information (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, and so on) to be published or displayed (hereinafter, “posted”) on publicly accessible areas of our Services, or transmitted to other users of our Services or third-parties (hereinafter, “User Contributions”). Your User Contributions are posted and transferred at your own risk. Please keep in mind that no security system is perfect or impregnable (see “Security” section below). Furthermore, we have no control over the behaviour of other users of our Services who you may choose to share your User Contributions. As a result, we cannot and do not guarantee that unauthorised individuals will not read your User Contributions. This information may be displayed on the Services, shared with businesses, and distributed to a broader audience via third-party sites and services. You should be cautious about disclosing any personal information about yourself in such postings.

2.4.9 We use the information you supply to us to analyse and improve the performance and quality of our Services, as well as to personalise your experience while using them. This information is also used to display relevant advertising, provide support, connect with you, and comply with our legal requirements.

2.5 Examples of information that we may automatically collect include, but are not limited to, the following.

2.5.1 Even if you use the Services without registering or logging in, we may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services and about your use of the Services.

2.5.2 Usage information: Information on how you use our Services, such as traffic statistics, location data, logs, and other communication data, as well as the resources you access and use on or via our Services.

2.5.3 Computer and device information: Information about your computer, Internet connection, and mobile devices, such as your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type, and so on), device type, unique device identifier, mobile network information, and phone number.

2.5.4 Stored information and files: Metadata and other information associated with other files stored on your mobile device may also be accessed by our Services. Photographs, audio and video snippets, personal contacts, and address book information are some examples.

2.5.5 Location information: If you grant us permission, our applications will gather real-time information about the location of your device.

2.5.6 Last URL Visited: The URL of the most recent web page you visited before entering our websites.

2.5.7 Your preferences and settings: Your preferences and settings, such as time zone and language.

2.5.8 Your Activity on the Services: Information about your activity on the Services, such as search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order in which those pages were viewed, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.

• Interpretation of the information

We utilise the information we gather about you and from you for a variety of purposes, including the following:

3.1 Purchasing and delivering goods and services We use your personal information to accept, process, and fulfil orders, provide products and services, process payments, and communicate with you about orders, products, and promotional offers.

3.2 Deliver, debug, and improve Services. We utilise your personal information to offer functionality, analyse performance, correct mistakes, and improve the Services’ usability and effectiveness.

3.3 Suggestions and customisation We use your personal information to recommend features, products, and services that may be of interest to you, as well as to recognise your preferences and personalise your experience with the Services. We may also share your preferences or the Services you have used with your network followers on the Company for marketing and other promotional purposes.

3.4 Comply with all legal requirements. In some situations, we gather and utilise your personal information in order to comply with the law. For example, we collect information about the seller’s place of business and bank account information from them for identity verification and other purposes.

3.5 Interact with you. We use your personal information to communicate with you about the Services through various channels (e.g., by phone, e-mail, chat).

3.6 Promotion. We use your personal information to show you interest-based adverts for features, goods, and services that you might be interested in. We do not utilise personally identifiable information to serve interest-based adverts.

3.7 Preventing Fraud and Credit Risks To protect the security of our users, the Company, and others, we use personal information to prevent and identify fraud and abuse. To measure and manage credit risks, we may also employ scoring methods.

3.8 To run contests and sweepstakes.

3.9 To carry out the responsibilities of the Company and enforce rights resulting from any contracts entered into between you and the Company, including billing and collection.

3.10 Conduct research. Producing and evaluating reports and data, as well as doing research on the Company’s customer base and service usage trends To perform research in accordance with internal review standards to ensure privacy balance, and to employ anonymized data for the study. Internal purposes, such as audits, should be used. Understand our users (what they do on our Services, what features they enjoy, how they use them, and so on), improve the content and features of our Services (for example, by tailoring content to your interests), process and finish your transactions, and make special offers.

3.11 To fulfil any other purpose for which you supply us with the information and/or with your consent.

• Information dissemination

4.1 As mentioned in this privacy statement, we may release personal information that we collect or that you supply in the following ways:

4.1.1 Disclosures of General Information

• To our holding companies, subsidiaries, and affiliates, which are entities that share the Company’s ownership or control.
• To contractors, advertisers/service providers, and other third-party service providers that we use to support our business (e.g., logistics and delivery, payment collection) and who are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information about our Service users is among the assets transferred.
• To third parties in order for them to market their products or services to you that we believe may be of interest or helpful to you. We contractually obligate these third-party service providers to keep personal information secret and to use it only for the purposes for which we disclose it to them.

4.1.2 To serve the purpose for which it was provided.

4.1.3 For any other purpose that we disclose to you when you provide the information.

4.2 Service Providers. We may share your information with third-party vendors for a variety of purposes, including sending you communications via email, text message, or phone call to inform you about services and/or products that may be of interest to you, pushing notifications to your mobile device on our behalf, providing voice recognition services to process your spoken queries and questions, and assisting us in analysing usage of our services. Third-party hosting service providers host certain of our products, services, and databases. We may also hire vendors to help us with other projects, such as conducting surveys or organising sweepstakes. We may share information about you with these suppliers only to the extent necessary to allow them to perform their services.

4.3 For Legal Purposes We may share your information if we believe in good faith that it is reasonably necessary to investigate, prevent, or take action about potential unlawful actions or to comply with legal procedure. We may also share your information to investigate and address threats or potential threats to any person’s physical safety, to investigate and address violations of this Privacy Policy or the Company’s Terms of Service, to investigate and address violations of third-party rights, and/or to protect the rights, property, and safety of the Company, our employees, users, or the general public. This could include sharing your information with law enforcement, government agencies, courts, and/or other organisations in response to a legal request, such as a subpoena, court order, or government demand to comply with the law.

4.4 Social Networking Sites If you interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials to log in or post content, these features may collect and post information about your activities on the social media service as well as collect information about your use of the Services. The privacy policies of social media firms control your interactions with them.

4.5 To enforce or apply our Terms of Service and other agreements, such as billing and collection.

4.6 If we believe that disclosure is required or appropriate to protect the Company’s, our users’, or others’ rights, property, or safety. This involves exchanging information with other firms and organisations for the objectives of preventing fraud and lowering credit risk.

4.7 Acceptance. We may share your information in any other situation where we have your permission.

• Links and services provided by other parties

5.1 Links to third-party websites may be included in the Services. Depending on the functionality, your use of these services may result in the collection, processing, or sharing of information about you. Please be aware that we are not responsible for the content or privacy policies of other websites or services to which the Company’s Services may provide links. We do not recommend or make any claims regarding third-party websites or services. Our Privacy Policy does not cover the information you choose to supply to or that these third parties collect. We strongly advise you to read the privacy rules of such third parties.

• Data that has been anonymized or de-identified

6.1 We may anonymize and/or de-identify information collected from you via the Services or other means, including via the use of third-party web analytic tools, as indicated below. As a result, this Privacy Policy does not prohibit our use and sharing of aggregated and/or de-identified information, and it may be used and given to others without restriction.

• Cookies

7.1 Cookies are alphanumeric identifiers that contain a little bit of data that is kept on the user’s device hard drive and contains information about the user and are widely used as an anonymous unique identifier. We may only provide certain features via ‘cookies,’ and we may also gather information about you via these cookies. Please keep in mind that a cookie does not grant the Company access to your device. Other websites may store cookies or other files on your device, collect data or solicit personal information from you, for which the Company is not responsible or liable. We recommend that you read the privacy policies of all external websites. For marketing and promotional purposes, we also use cookies from third-party partners. Please keep in mind that most web browsers are configured to allow cookies by default.

7.2 We make every effort to give you options over the personal information you supply to us.

• Precautions for Security

8.1 We ensure that adequate physical, electronic, and managerial safeguards are in place to protect and assist prevent unauthorised access to your information, as well as to preserve data security. These protections consider the sensitivity of the information we gather, process, and store, as well as the present level of technology. To protect the personal information supplied to us, we adhere to generally established industry standards both during transmission and once we receive it. Access to the Services is provided via a secure server that adheres to our security requirements to protect it from unwanted access. However, by using the Services, users acknowledge the inherent security implications of data transfer over the internet and the World Wide Web, which cannot always be guaranteed as entirely safe, and so there will always be certain inherent risks associated with using the Services.

8.2 We accept no duty or responsibility for the disclosure of your information as a result of transmission failures, unauthorised third-party access, or other reasons without our control. You play a critical part in ensuring the security of your personal information. You should not reveal your user name, password, or any other account security information to anybody.

• Allowable Age

9.1 Unless otherwise permitted by applicable local legislation, the Services are not intended for users under the age of 18 (eighteen) (Permissible Age). We do not knowingly collect personal information from users, nor do we market to or solicit information from anyone under the age of 18, and use of our Services is restricted to individuals who may make a legally binding contract under the Indian Contract Act of 1872.

9.2 If you are under the age of 18, you must use the Services with the permission of your parent or legal guardian. If we discover that a person submitting personal information is under the age of 18, we will immediately delete the account and any related information.

• Retention of Data

10.1 A user can close an account by going to our website’s profile settings page. We keep your personal information for as long as is necessary for the purpose for which it was collected or as required by any applicable legislation, in line with applicable laws. Unless prohibited by law, we may maintain information about you for the purposes specified by this Privacy Policy. Following that, we will either destroy your personal information or de-identify it so that it is anonymous and cannot be traced back to you. We may archive information in order to prevent, investigate, or detect potential wrongdoing related to the Service or to comply with legal obligations. We may also keep your data in an anonymized form for analytical and research reasons.

• Job Seekers

11.1 If you submit information to us through our Service when applying for a position with the Company, we will use that information to evaluate your application. We may keep your information for an indefinite period of time. This information may be shared with other firms to evaluate your qualifications for the specific position or other available roles, as well as with third-party service providers contracted by us to collect, maintain, and analyse candidate submissions for job advertising.

• Your Commitment

12.1 You consent to the collection, use, storage, disclosure, and other processing of your information (including sensitive personal information) on the Services by accessing or using the Services or by giving your information. If you give personal information about other persons to us, you represent that you have the authority to do so and that you agree to let us use the information in accordance with this Privacy Policy.

12.2 By providing your personal information in connection with the Services or any partner platforms or establishments, you consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you via SMS, instant messaging apps, phone call, and/or e-mail for the purposes specified in this Privacy Policy.

• Modifications to this Privacy Statement

13.1 We retain the right to alter this Privacy Policy at any time to reflect changes in the legislation, our data collecting and use policies, the features of our services, or technological breakthroughs. Please return to this website on a regular basis to check for updates. The use of the information we collect is governed by the Privacy Policy in place at the time the information is used. If we make significant modifications to this Privacy Policy, we will post them here. Please carefully consider the modifications. Your continued use of the Services after modifications to this Privacy Policy are posted constitutes your approval and acceptance of those changes.

• Get in touch with us

14.1 If you have any questions about the processing/usage of information submitted by you or the Company’s Privacy Policy, please email us at sales@letmesell.in.